Privacy Policy — How 7bet777 Collects, Uses, and Protects Your Personal Data

1. Information We Collect

7bet777 collects personal information about you in order to provide, maintain, and improve its services, comply with applicable legal and regulatory obligations, and protect the security and integrity of the platform. The categories of personal data we collect are set out below.

1.1 Registration and Identity Data

When you create a 7bet777 account, we collect the personal information you provide directly, including:

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify you are 18 years of age or older — 18+)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and so on) and postal code
• Mobile phone number
• Email address
• Username and encrypted password
• Preferred communication language (English)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect copies of identity and address documents, including:

• National ID card, passport, or driving licence (front and back where applicable)
• Proof of address (utility bill, bank statement, or official government correspondence dated within three months)
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket account registered in your name)

KYC documents are used solely for identity verification, age confirmation, fraud prevention, and compliance with anti-money laundering obligations. They are never used for marketing purposes.

1.3 Financial and Transaction Data

When you make deposits or withdrawals on 7bet777, we record transaction data including the amount (in BDT ৳), the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, or card), transaction timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — payment authentication is handled directly by the relevant payment provider.

1.4 Gameplay and Betting Activity Data

We maintain records of your activity on the platform, including game sessions, bet amounts, outcomes, bonus usage, and session durations. This data is used for account management, bonus administration, responsible gaming monitoring, fraud detection, and game dispute resolution.

1.5 Technical and Device Data

When you access 7bet777, our systems automatically collect certain technical information, including:

• IP address and approximate geolocation (country/city level)
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages visited and features interacted with within the platform
• Referral source (how you arrived at 7bet777.net)

1.6 Communications Data

If you contact 7bet777 via live chat or email, we retain records of those communications — including the content of messages and the date and time they were sent — for quality assurance, dispute resolution, and compliance purposes. We may also record your communication preferences (such as whether you have opted in or out of promotional emails).

2. How We Use Your Data

7bet777 processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use your data are described below, together with the legal basis that justifies each type of processing.

2.1 Marketing Communications

7bet777 will only send you promotional emails, SMS messages, or in-platform notifications about offers, bonuses, and new games if you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw your consent and opt out of marketing communications at any time by updating your preferences in the account settings panel or by contacting our support team. Opting out of marketing communications does not affect the delivery of transactional messages such as deposit confirmations, withdrawal updates, and security alerts, which are sent as a necessary part of operating your account.

2.2 Automated Decision-Making

7bet777 uses automated systems to screen transactions for fraud indicators, identify unusual betting patterns, and apply responsible gaming controls (such as automatic alerts when session durations or loss thresholds are reached). Where an automated process results in a consequential decision affecting your account — such as a temporary freeze or bonus restriction — you have the right to request human review of that decision by contacting our support team.

3. Data Sharing and Third Parties

7bet777 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Service Providers and Technology Partners

We engage a limited number of carefully selected third-party service providers who process personal data on our behalf under strict contractual data protection obligations. These include:

• Game content providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and similar certified studios supply game software and may receive anonymised session data necessary to deliver and maintain game functionality.
• Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive the minimum transaction data necessary to process your deposits and withdrawals. Each payment provider operates under its own privacy policy and data protection framework.
• Identity verification providers — Third-party KYC platforms may assist in document authentication and identity confirmation. All such providers are contractually bound to process KYC data only for the specific verification purpose.
• Analytics and platform infrastructure — Technology providers supporting platform hosting, load balancing, and anonymised usage analytics. All analytics data is aggregated and stripped of personally identifiable information before processing.
• Customer support tooling — Live chat and helpdesk software providers who handle support ticket data solely for the purpose of delivering customer service.

3.2 Legal and Regulatory Disclosure

7bet777 may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other government bodies where we are required to do so by applicable law, court order, or regulatory instruction. In such cases, we will disclose only the minimum information required to satisfy the legal obligation and, where permitted by law, will notify you of the disclosure.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 7bet777's business, personal data held about registered players may be transferred to the acquiring entity as part of that transaction. Where such a transfer occurs, we will ensure that the receiving entity commits to treating your data in accordance with the standards set out in this Privacy Policy. You will be notified of any material change in the data controller's identity via your registered email address.

4. Cookies and Tracking Technologies

7bet777 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how users navigate the site. The following categories of cookies are used on 7bet777.net:

4.1 Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform — disabling them would prevent you from logging in or conducting transactions. All other cookie categories can be managed via your browser settings. Most modern browsers allow you to block or delete cookies; please refer to your browser's help documentation for instructions. Note that disabling functional or performance cookies may affect the quality of your experience on 7bet777.net.

4.2 Local Storage and Session Storage

In addition to cookies, 7bet777 may use browser local storage and session storage to store temporary data such as your game lobby scroll position and in-progress game state. This data is stored locally on your device and is not transmitted to 7bet777 servers unless it forms part of a standard game session request. Session storage data is cleared automatically when you close your browser tab.

5. Data Retention

7bet777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods below apply as a general guide; specific circumstances (such as an ongoing investigation or legal dispute) may justify longer retention in individual cases.

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised, aggregated data may be retained indefinitely for platform analytics and business reporting purposes.

6. Data Security Measures

7bet777 implements a layered approach to data security, combining technical controls, operational procedures, and staff training to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

6.1 Technical Controls

• Encryption in transit: All data transmitted between your device and 7bet777.net is protected by 128-bit SSL/TLS encryption. This prevents third parties from intercepting your login credentials, payment information, or personal data while it travels across the internet.
• Encryption at rest: Sensitive data fields — including passwords, identity document images, and payment reference data — are encrypted at rest using industry-standard encryption algorithms. Passwords are stored as salted hashes and are never stored in plain text.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff members are granted the minimum level of data access required to perform their specific role. Access to sensitive data is logged and audited regularly.
• Intrusion detection and monitoring: 7bet777's infrastructure is continuously monitored for unusual access patterns, potential intrusion attempts, and anomalous data transfers. Automated alerting systems notify our security team of any detected threats in real time.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their 7bet777 accounts. 2FA adds a second verification layer beyond your password, significantly reducing the risk of unauthorised account access.

6.2 Operational Controls

All 7bet777 staff members who handle personal data undergo data protection training and are bound by confidentiality obligations. Third-party service providers who process data on our behalf are vetted for their security practices and are contractually required to maintain appropriate technical and organisational security measures.

6.3 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, 7bet777 will notify affected players as promptly as reasonably practicable, providing details of the nature of the breach, the data categories affected, and the steps you should take to protect yourself. We maintain an internal incident response plan that is tested and reviewed regularly.

7. Your Privacy Rights

As a 7bet777 player, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team via live chat or at [email protected] (plain text — not a clickable link). We will respond to all valid requests within a reasonable timeframe, typically within 30 days of receipt.

7.1 Right of Access

You have the right to request a copy of the personal data 7bet777 holds about you. This is sometimes called a Subject Access Request (SAR). We will provide the information in a structured, commonly used, machine-readable format where practicable. There is no fee for a standard SAR.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many of your account details directly from within your account settings panel. For changes to identity information (name, date of birth), please contact support and provide the relevant updated documentation.

7.3 Right to Erasure

You may request that we delete your personal data in certain circumstances — for example, where we no longer need the data for the purpose it was collected, or where you withdraw consent and no other legal basis applies. This right is not absolute: where 7bet777 is required by law to retain certain data (such as financial transaction records or KYC documents), we are unable to erase that data until the applicable retention period has expired.

7.4 Right to Restrict Processing

In certain circumstances — for example, while the accuracy of data is being contested or while an objection to processing is being considered — you may request that 7bet777 restrict the processing of your personal data to storage only. We will notify you before lifting any restriction.

7.5 Right to Data Portability

Where we process your personal data on the basis of your consent or for the performance of a contract, and the processing is carried out by automated means, you have the right to receive a copy of that data in a portable, machine-readable format and to request that we transmit it directly to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, although in such cases we may be able to demonstrate compelling grounds for continuing to process the data that override your objection.

7.7 Rights Related to Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing — including profiling — where that decision produces significant legal or similarly significant effects on you. As noted in Section 2.2, you may request human review of any automated decision that has materially affected your account.

8. Updates to This Policy

7bet777 reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email to their registered address and will post a prominent notice on the platform for at least seven days before the revised policy takes effect.

The "Last Updated" date at the top of this document indicates when the most recent substantive revision was made. We encourage you to review this policy periodically so that you remain informed about how 7bet777 handles your personal data. Your continued use of the platform after the effective date of a revised policy constitutes acceptance of the updated terms.

If you have any questions about this Privacy Policy or about how 7bet777 handles your personal data, please do not hesitate to contact our support team. We are committed to being transparent, responsive, and accountable in all matters relating to your privacy.